Member Rights and Responsibilities
Members have at least the following basic rights:
- To receive information about AIM and its services;
- To be treated with respect;
- To participate with health practitioners in making decisions about their health care;
- To a candid discussion of appropriate and medically necessary treatment options for their conditions, regardless of cost or benefit coverage;
- To have the privacy of their confidential information protected;
- To have authorized representatives act on their behalf;
- To a full and fair process for resolving their disputes;
- To voice complaints and appeals about the organization or the care it provides. To file a complaint or an appeal, call the customer service number on your ID card. Complaints involving AIM’s services will be brought to AIM’s attention by the health plan.
Members have the following responsibilities:
- To supply accurate information (to the extent possible) needed in order to provide care;
- To follow instructions for care that they have agreed on with their health practitioners;
- To understand their health problems and participate with their providers in developing mutually agreed-upon treatment goals to the degree possible; and
- To have input into the rights and responsibilities statement.
You may contact AIM with any questions regarding AIM or its services by calling (800) 252-2021. Language services are available upon request. TDD/TTY services for the deaf, hard of hearing or speech-impaired are available by calling (866) 766-0246 or (877) 201-4508.